Return/Replacement Policy

Your purchase is eligible for replacement within the first 5 days after the purchase & only if it meets the following conditions:
-If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
-If the product you receive has a manufacturing defect. 

If your purchase meets our replacement criteria as stated above, please email us at support@neodrift.in within 5 days of delivery with the following information:
- Order number
- Specify the reason for the replacement, and in case of defective or incorrect product, please send us an image of the item at support@neodrift.in

We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the inserts, invoice slips are intact at the time of return.

Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the return request case on case basis.

To start a replacement, you can contact us at support@neodrift.in. If your replacement is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return/replacement question at support@neodrift.in.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.